FAQ's

Do you have a catalog that is available to customers?
Currently we do not have catalogs. All our designs are in our photo gallery that is continuously updated.

How can I order custom made-clothing?
Clothing can be ordered through our website or by emailing us. Simply fill out of our order forms and tell us which product you like from our product list. If you have your own design please attach a scan of your drawing to the         e-mail.

How can I order uniforms for my store?
Look in our photo gallery under uniforms, register your business with us, then select uniform, color, and quantity. If there are no uniforms that meet your business's needs, and you have your own design, Fashions & Décor can create it for you. Simply fill out our business order form and attach your own design to the email. We will provide you with special price.

Can I receive a sample of the uniform for my store?
We do provide businesses with a sample of our uniform from selected items. The uniform will be shipped to you with return label. If you do not like the product you simply ship it back to us using our return shipping label. If you do like our product and want to order more we will add the cost of the sample to your next order.

How does custom made-garment fit?
All our garments fit to the measurements that you provide us so please measure correctly and use our size charts.

If I purchase a custom-made garment, will I be able to return it?
We will consider return or exchange of garment. We do inspect all our garments before they are shipped from us. If a garment is defective by our mistake we will take full responsibility and take it back to correct the problem or exchange it if possible.

What if the custom-made garment that I have ordered doesn’t fit?
At first MEASURE WITH CAUTION and USE OUR COLOR CHART!!!! Many of our customers need alterations. We provide customers with alterations on our products FREE OF CHARGE!!! This doesn’t include accidental wear and tear or problems resulting excessive gain or loss.
The majority garments for businesses are made in one size, or XS, S, M, L, XL so they can fit to all shapes and sizes.

What are the methods of payment?
We require a 50% downpayment when the order is placed. We do accept all major credit cards, debit cards, money orders, and checks. Businesses do have access to pay in full 3 weeks after delivery when the account is set-up with all the business information.

What if I’m unable to make a payment on time?
If the payment is not received on time you will be charged or your account will go to our collection agency. If necessary we are able to work with you on payment options with an interest rate of 10% a month.

How long does it take to receive custom-made garment?
For special occasions it will take 8-10 weeks to complete an order. Other orders vary from 4-8 weeks. Businesses receive their uniforms usually 2-4 weeks from the date ordered. We will be able to give you an exact date once your order has been placed. If rush delivery is needed there is an extra charge for processing and shipping.

Can I get a gift card?
Yes, gift cards are available in amounts of $10, $20, $30 or more, depending on the customer. Gift cards are good for one year from day of purchase. After one year the gift certificates loses its value and becomes the property of Dema One Company.

Can I get a discount?
Discounts are available to our business customers and sometime we do run discounts on specials items or for returning customers. See our Fashions & Decor Policy.